Privacy Policy

We may collect the following categories of information when you use our website and services:

• Contact details you provide, such as name, email address, and support message content.
• Technical data, such as IP address, browser type, device type, language, and approximate location derived from IP.
• Usage data, such as pages viewed, links clicked, session duration, and referral source.
• Order and account-related information processed through our client portal and payment partners.

We collect only the information necessary to operate, improve, and secure our services, and we do not collect sensitive categories of personal data unless strictly required.

We use the information we collect for the following purposes:

• Providing and improving website functionality, content, and support services.
• Processing registrations, orders, and service requests submitted through our platform.
• Detecting, preventing, and responding to fraud, abuse, and security incidents.
• Communicating account updates, service notifications, policy changes, or support responses.
• Measuring website performance and improving the overall user experience over time.
• Meeting applicable legal, regulatory, and compliance obligations.

We rely on legitimate interests, contractual necessity, legal obligation, and — where required by law — consent as the lawful bases for processing your information.

We may use cookies and similar tracking technologies to operate and improve our website. These technologies can include:

• Session cookies — keep you logged in and maintain preferences during a browsing session.
• Analytics cookies — help us understand which pages are visited, how long users stay, and where traffic originates.
• Performance cookies — allow us to test and improve website speed, layout, and content delivery.
• Third-party cookies — may be set by embedded content or analytics providers such as Google Analytics.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the availability or functionality of certain site features, including login sessions and personalized content.

We may share your information only when it is reasonably necessary to operate our services or comply with legal obligations. This includes sharing with:

• Hosting, infrastructure, analytics, fraud-prevention, and customer-support providers who process data on our behalf under contractual data protection obligations.
• Payment and billing partners to securely process purchases, subscriptions, and prevent payment abuse.
• Law enforcement authorities or regulatory bodies when required by law, court order, or to protect the rights, safety, and property of users or the public.
• A successor entity in the event of a merger, acquisition, or sale of business assets, subject to continued privacy protections.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for business, legal, and compliance purposes. Specific retention considerations include:

• Account and registration information is kept for the duration of the account relationship and a reasonable period afterward to resolve disputes or support requests.
• Transaction and billing records are retained for the period required by applicable financial and tax regulations.
• Log and usage data is typically retained for a shorter period and used for security, fraud detection, and service improvement.
• Support communications may be retained to ensure continuity of service and for quality review purposes.

When personal information is no longer needed, we take reasonable steps to delete or anonymize it in a secure manner.

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, and destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols across our website and client portal.
• Access controls and authentication requirements to limit who can access personal information internally.
• Regular review of our security practices and infrastructure to address emerging threats.
• Vendor due diligence to ensure that third-party processors maintain adequate security standards.

No method of transmission over the Internet or electronic storage is completely secure. While we continuously work to maintain appropriate safeguards, we cannot guarantee absolute security. If you believe your information may have been compromised, please contact us immediately.

Our services are operated globally, and your information may be transferred to, stored in, or processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we use appropriate safeguards to protect personal data during cross-border transfers, including:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.
• Adequacy decisions by relevant regulators recognizing equivalent protection in the destination country.
• Contractual commitments from sub-processors to maintain equivalent data protection standards.

By using our services, you acknowledge that your information may be processed in jurisdictions outside your own, and that we take reasonable steps to ensure it remains protected.

Depending on your location and applicable data protection law (such as GDPR, CCPA, or similar regulations), you may have certain rights regarding your personal information:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to legal retention requirements.
• Right to restriction — object to or restrict certain processing activities in specific circumstances.
• Right to portability — receive your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Our website may contain links to third-party websites, services, or embedded content — including our client account portal, partner order pages, and external resources. These links are provided for your convenience.

We are not responsible for the privacy practices, content, availability, or terms of any third-party websites or services. Their privacy policies govern how they handle your information, and we encourage you to review those policies before providing any personal data to them.

The presence of a link on our site does not constitute an endorsement of the linked website or its privacy practices.

Our services are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect, process, or store personal information from children under 13 years of age.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information without your consent, please contact us immediately using the support channel in Section 12. We will take prompt steps to review and, where appropriate, delete that information from our records.

Users in certain jurisdictions may be subject to higher minimum age thresholds under local data protection law. We encourage compliance with applicable age-related requirements in your region.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational needs. When we make changes, we will revise the "Last updated" date at the top of this page.

For material changes that significantly affect how we collect or use your personal information, we will take reasonable steps to notify affected users — which may include a notice on our website or, where appropriate, direct communication.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests related to this Privacy Policy or how your personal information is handled, please reach out to us. We aim to respond to all privacy-related inquiries promptly and thoroughly.

• Support portal: my.cpanelfree.com/contact.php
• Related legal page: Terms & Conditions

For data-related requests such as access, correction, or deletion, please include sufficient information to verify your identity and specify the nature of your request so we can assist you efficiently.