Wix, a global SaaS platform to create, manage and grow an online presence, announced expanded integrations with WhatsApp, Instagram and Messenger, where Wix users can now connect their business accounts directly to their Wix inbox. By integrating these channels, business owners can more efficiently manage all communications and interactions with their customers from one inbox in one place.
Respond to customers directly from the dashboard
The Wix Inbox is designed to help business owners save time while providing the ability to easily create, strengthen, and personalize relationships with their customers. With extensive social integrations, users receive streamlined inbox communication and can respond to all customer messages directly from the Wix dashboard. Wix’s integrated messaging experience allows business owners to use their existing resources to not only respond, but also extend their business communication across these channels to include product suggestions, offer coupons, and to create automatic replies.
Ronny Elkayam, SVP of Mobile, App Market & Strategic Products at Wix said:
“We are always looking for new ways to provide business owners with all the tools they need to succeed in their businesses. Integrating these major messaging platforms with Wix Inbox will streamline communication and help business owners be more efficient. This direct and timely communication builds trust and will ultimately increase customer loyalty and retention. We look forward to continuing to develop multi-channel communication to support businesses as they grow and serve more customers. »
Kyle Jenke, Director of Commercial Messaging for Partnerships at Meta, said:
“Today, more than a billion users log in every week with a business account on WhatsApp, Messenger and Instagram. Businesses need a simple, streamlined way to manage these interactions throughout the customer journey; marketing, sales and support results – and we’re excited to be working with Wix on their new Inbox solution which will now integrate with all of Meta’s major messaging platforms. »
What is Wix Inbox?
Wix Inbox is a CRM messaging tool that allows users to view and respond to messages from many different channels, including Wix Chat on the Wix website, email, SMS, and now, WhatsApp business pages. , Instagram and Messenger. Users can also initiate chats with live site visitors and contact anyone on their contact list. They can send visitors attachments, coupons, payment requests, and links to their products and services. Wix Inbox offers Wix-based businesses a seamlessly integrated and fully expandable CRM platform to meet their growing needs.
The Wix CRM team is currently working on adding additional channels and integrations to Wix Inbox functionality. This will allow third parties to add more channels to communication integrations and seamlessly integrate into a multi-channel communication inbox.